Ignitea Ltd

Veya provides users with access to a range of tools and content through its Platform, designed to support general emotional wellbeing, self-awareness, and lifestyle habits. These may include, without limitation:

These services are intended solely for informational, educational, and self-coaching purposes. They do not constitute therapy, counseling, psychiatric or medical advice, diagnosis, or treatment, and must not be relied on as a substitute for professional healthcare or mental health services. Users should consult a qualified healthcare or mental health professional for any questions about their health, mood, or safety, and before making significant changes to their care, medication, or treatment plan. If you are in crisis or may harm yourself or others, you must contact local emergency services or a crisis hotline immediately and not use the Platform for emergency support.

To access certain features of the Platform you must first complete a quiz on our Platform, register, and create an account.

To register for an account, you are required to provide a valid e-mail address.

By creating an account, you agree that the personal information you provide is accurate, truthful and up to date. You further agree to promptly update your personal information if it changes.

We reserve the right to suspend or terminate your account if we determine that you are using the Platform in violation of applicable laws or these Terms of Service.

In the event of a dispute regarding account ownership, we reserve the right to determine ownership based on our reasonable judgment and any available evidence.

Each person who uses the Platform must register for their own account.

You are entirely responsible for safeguarding and maintaining the confidentiality of your username and password. You agree not to share your username or password with any person, and, if you are a legal entity who is not a natural person, to only share your username and password with a person who is authorized to use your account.

You agree to notify us immediately if you suspect or become aware of any unauthorized use of your account or any unauthorized access to the password for any account.

You further agree not to use the account or log in with the username and password of another user of the Platform if you are not authorized to use both; or such use would violate the Terms of Service.

As a user of our Platform, you agree to use our Platform legally, not to use our Platform for illegal purposes, and not to:

If we believe you are using our Platform illegally or in a manner that violates these Terms of Service, we reserve the right to limit, suspend or terminate your access to our Platform. We also reserve the right to take any legal steps necessary to prevent you from accessing our Platform.

Access to certain services on the Platform, such as guided self-work programs, structured courses, community features, or other premium content and tools (collectively, the “Paid Services” or “Subscription Services”), is subject to payment of the applicable fees (“Fees”), as determined by the Company in its sole discretion.

The Company reserves the right to change its Fees at any time. Advance notice of any changes will be provided so that customers remain informed about updates to pricing.

Prices for Paid Services will be as quoted on the Platform at the time you submit your order.

Prices posted on the Platform are valid only at the time of purchase and do not constitute any promise or representation regarding future pricing.

You are responsible for the payment of all applicable taxes relating to your use of Paid Services or any payments made by you.

If the Company is required to collect or remit taxes on the Fees you owe, such taxes may be added to the payment amount and will appear on your invoice. You are responsible for checking whether any additional fees may be charged by third parties in connection with your purchase of Paid Services (such as international transaction fees, currency exchange fees, or fees charged by banks or credit card companies). The Company is not responsible for any such additional fees or costs.

By registering for, or submitting payment information in connection with, any Paid Services, you authorize the Company (directly or through its affiliates, subsidiaries, or third-party service providers) to request and collect payment, process Fees, and take other billing actions necessary to ensure payment. This includes making inquiries to validate your designated payment account or financial information and obtaining updated payment details from your credit card or banking provider, as necessary.

You can pay your subscription Fees through PayPal, Credit Card (Mastercard, Amex, Visa, Discover) or any other payment method(s) designated by the Company. By using our services and making payments, you acknowledge and agree that payment processing may occur in the United States, the EU/EEA/UK or other countries, through third-party intermediary entities. The specific location of payment processing may vary based on several factors including, but not limited to, the payment method used and the location of the payment processor. If you have any questions or concerns about our payment processing practices or the security of your information, please contact us as indicated in our Privacy Policy.

By using the Platform or engaging in any transactions with Ignitea Ltd, you acknowledge and agree that your business relationship is exclusively with Ignitea Ltd. Any legal disputes, claims, or issues arising from our services or your subscription shall be solely between you and Ignitea Ltd. This includes disputes related to billing, payments, or any other aspect of our services. You further understand and agree that any payment processors utilized by Ignitea Ltd, including those for processing payments from United States customers act solely as intermediaries for payment processing purposes. These entities are not involved in the provision of services and shall not be party to any disputes or legal matters arising from the services provided by Ignitea Ltd.

We will not be liable for any direct or indirect losses arising from your use of third-party gateways for payment processing.

If we suspect your payment violates applicable laws or these Terms of Service, we reserve the right to cancel or reverse your transaction.

Before placing your order, please check all your information and purchase details. It is your responsibility to check all your information and purchase details before placing an order. You will have the opportunity to review and edit your information and purchase details at any time before you enter your credit card details and make the payment.

After you place an order through our Platform, you will receive a confirmation e-mail, SMS or “Magic Link” allowing you access to the Program. This communication constitutes the Company’s acceptance of your order. Please check the confirmation e-mail and inform us if any of the information in the confirmation e-mail is incorrect.

Upon our being notified of an error with respect to pricing, we will take appropriate steps to correct the error.

We reserve the right to refuse any order placed through the Platform at our sole discretion. In the event an order is refused, any payments made will be refunded.

The Platform offers several subscription options with varying durations. All subscriptions will automatically renew at the end of the subscription period unless you cancel your subscription prior to the renewal date. Company complies with all applicable laws regarding automatic renewals. Where required by law, we will provide advance notice of automatic renewal for subscriptions exceeding one month.

You may cancel your subscription at any time through the ‘Manage Subscription’ section on the Platform or, if purchased via an app store, by updating your subscription settings in the relevant app store. Alternatively, you may email us at help@veya.coach. Your cancellation will take effect at the end of the current subscription period, and you will retain access to the Platform until that time.

Subscriptions involve the purchase of digital content customized to your preferences. Accessing or downloading digital content constitutes use, and such purchases are non-refundable unless otherwise stated in these Terms.

Refunds will be provided only under the following circumstances:

If you did not receive access to your program within 14 days of your purchase:

If you received a defective product:

If your refund request is approved, you will receive a refund within 10 business days as of your refund request and you will lose access to Paid Services. The refund will be made by the same method you used for payment.

An Important Note on Credit Card Disputes: If you dispute your purchase with your credit card provider, we will not be able to refund your payment until the dispute is fully processed by the provider. It can take months for a provider to resolve a dispute. Furthermore, we are unable to reverse charges in cases closed in the merchant's favor. We kindly request that you give us a chance to resolve any concerns directly with you before you initiate this long and difficult process.

All requests for refunds under these Terms (including any applicable cancellation or Fair Refund Policy provisions) should be submitted to help@veya.coach for review.

While the Company will make reasonable efforts to review refund requests promptly, please allow up to three (3) business days for initial review.

Approved refund requests will be confirmed by email sent to the email address associated with your account.

Subject to the policies and practices of your financial institution, approved refunds will be credited to the original form of payment within ten (10) business days of our written approval.

If your financial institution has not credited an approved refund within ten (10) business days of our written approval, please contact us at help@veya.coach for assistance.

If you initiate a credit card dispute or “chargeback,” the refund timeline described above may be extended while your financial institution completes its investigation. During that investigation, the Company will not be able to approve or process a separate refund request, and if your dispute is declined by your provider, we may be unable to issue a refund.

The Platform, including its general layout, look and feel, design, information, content, including, without limitation, personalized programs, all source codes, databases, functionality, software, audio, video, text, photographs, and graphics on the Platform (the “Content”) and the trademarks and logos contained therein and other materials available thereon, unless otherwise indicated, is exclusively owned by Company and protected by copyright, trademark, and other intellectual property laws.

The Platform and its Content are provided "AS IS" for personal, non-commercial use only. Except as expressly permitted by law or these Terms of Service, no Content, trademarks, or logos may be copied, reproduced, aggregated, republished, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written consent.

Access to Paid Services is granted to authorized users only. Authorized users are provided with a limited, non-transferable, and non-exclusive license to access and use the Platform and its Content for personal, non-commercial purposes, subject to compliance with these Terms of Service.

Users agree not to engage in any of the following prohibited activities related to the Platform or its Content:

We reserve the right to remove reviews that meet the following criteria, based on reasonable and objective determination:

To the extent users provide any reviews, suggestions, comments, or other feedback relating to the services offered through the Platform (whether existing, suggested, or contemplated) that may be subject to any Intellectual Property rights (collectively, “Feedback”), users hereby assign to Company all rights, title, and interest in and to the Feedback. Company is free to use Feedback, including any ideas, know-how, concepts, techniques, and other intellectual property contained in the Feedback, without providing attribution or compensation to users or any third party, for any purpose whatsoever. Feedback shall be deemed Company’s Confidential Information. Users acknowledge that acceptance of their submission of Feedback does not waive any rights of Company to use similar or related ideas previously known to Company, developed by its employees, or obtained from sources other than users. By submitting Feedback, you grant Company a worldwide, non-exclusive, royalty-free license to use, reproduce, and modify the Feedback to:

You represent and warrant that your Feedback is accurate, complete, and does not infringe the rights of any third party. If it is found to be false, misleading, or unlawful, Company reserves the right to take appropriate action, including removal or reporting to relevant authorities.

PLATFORM AVAILABILITY AND WARRANTIES – Your use of the Platform, its content, and any services or items obtained through the Platform is at your own risk. The Platform is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied. The Company makes no representations regarding the completeness, security, reliability, quality, accuracy, or availability of the Platform or its content.

GENERAL HEALTH, MENTAL HEALTH & SAFETY NOTICE – The programs, lessons, and tools offered through the Platform are intended solely for informational, educational, and self-coaching purposes. They are not a substitute for therapy, counseling, psychiatric care, medical advice, diagnosis, or treatment. Always consult a qualified healthcare or mental-health professional before making decisions related to your mental health, physical health, medication, or treatment plan. Do not use the Platform if you believe you may be experiencing a mental-health crisis or medical emergency. In such situations, immediately contact your local emergency services or a crisis hotline in your country. The Company does not provide medical or mental-health advice and does not endorse or recommend any specific clinicians, treatments, or opinions referenced within the Platform. Any reliance on content provided is solely at your own risk. You are responsible for monitoring your wellbeing and discontinuing any activity that causes distress, discomfort, or adverse symptoms. Participation in the Program is voluntary and at your own risk.

LIMITATIONS OF INTERACTIVE FEATURES – The Platform may include interactive features that allow users to communicate with the Company or with one another. Due to the limited and asynchronous nature of such interactions, any guidance received may be incomplete and should not be relied upon as professional, medical, or therapeutic advice. Users should seek appropriate professional support where needed.

SAFE USE OF THE PLATFORM – You agree not to use the Platform in any way that distracts you from driving or from any activity requiring full attention. Using the Platform while driving, operating machinery, or engaging in hazardous activities is strictly prohibited. You are solely responsible for complying with all applicable safety and traffic laws. The Company disclaims liability for any accidents or injuries arising from unsafe use.

REFERENCES TO STUDIES, JOURNALS, OR THIRD-PARTY SOURCES – From time to time, the Platform or its marketing materials may reference studies or findings from governmental bodies, academic institutions, medical journals, or similar sources. These references are provided for context only and do not imply endorsement, affiliation, sponsorship, or approval of the Company or the Program by any referenced entity. Such references do not constitute medical or psychological advice. Users should consult licensed professionals for advice tailored to their individual circumstances.

EXCEPTIONS TO WARRANTY DISCLAIMERS – Nothing in this Agreement excludes or limits any warranty, condition, or guarantee that cannot be lawfully excluded or limited under applicable law. To the extent such laws apply to you, the disclaimers and limitations in this Agreement shall be interpreted and enforced in accordance with those legal requirements.

USE OF AI-GENERATED AND USER-PROVIDED IMAGES – To protect the privacy and confidentiality of our community members, the Company may use AI-generated or digitally created images in its marketing materials, funnels, advertisements, testimonials, social content, or educational resources. Unless a user has provided explicit written consent for the use of their real image or likeness, all such visuals are created solely for illustrative purposes and are not based on photographs, likenesses, or personal data of any identifiable individual.

THE USE OR THE INABILITY TO USE THE PLATFORM;

THE USE OF ANY CONTENT OR OTHER MATERIAL ON THE PLATFORM OR ANY WEBSITES OR OTHER RESOURCES LINKED TO THE PLATFORM;

THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE PLATFORM;

UNAUTHORIZED ACCESS TO, OR ALTERATION OF, YOUR TRANSMISSIONS OR DATA;

STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR PLATFORM OR

ANY OTHER MATTER RELATING TO OUR PLATFORM.

By downloading the Application from a device made by Apple, Inc. (“Apple”) or from Apple’s App Store, you specifically acknowledge and agree that:

Users residing within the United States and its Territories: This Agreement shall be governed by and interpreted in accordance with the laws of the State of Wyoming. Notwithstanding the foregoing, the parties hereby expressly agree that, to the fullest extent permitted by applicable law, any claim(s) between the parties, or any principal, executive, affiliate or agent of the parties, whether based in contract, tort, statute, or any other basis for legal liability, shall be deemed time-barred if not brought within one (1) year of the accrual of the applicable cause of action.

Users residing outside of the United States and its Territories: This Agreement shall be governed by and construed in accordance with the laws of the Republic of Latvia. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of the Republic of Latvia.

In the event that the parties are not able to resolve by negotiation their disputes, controversies or differences, the aggrieved party shall provide written notice to the other party (“Receiving party”) of its intent to initiate arbitration as provided for herein. Said notice, hereinafter referred to as a “Notice of Intent to Commence Arbitration” shall include a) a brief description of the aggrieved party’s claim or dispute and, if applicable b) a specified claim for monetary damages.

Absent an express, written direction to the contrary by the receiving party, said notice(s) to the Company shall be forwarded to Legal@veya.coach and said notice(s) to the User shall be forwarded to the email address provided by the User to the Company.

The Receiving Party shall, within fifteen (15) days of their receipt of a Notice of Intent to Commence Arbitration, respond to the aggrieved party. Said response shall include either a) an acceptance of the aggrieved party’s demand OR a counterproposal for resolution of the dispute.

In the event that the Receiving Party does not agree to the Aggrieved Party’s demand, or fails to respond to the Aggrieved Party’s Notice of Intent to Commence Arbitration within fifteen (15) days of their receipt of same, the aggrieved party may submit their claim for adjudication by the American Arbitration Association (“AAA”) as follows:

In the event that the parties are not able to resolve by negotiation their disputes, controversies or differences, the aggrieved party shall provide written notice to the other party (“Receiving party”) of its intent to initiate litigation as provided for herein. Said notice, hereinafter referred to as a “Notice of Intent to Commence Litigation” shall include a) a brief description of the aggrieved party’s claim or dispute and, if applicable b) a specified claim for monetary damages.

Absent an express, written direction to the contrary by the receiving party, said notice(s) to the Company shall be forwarded to Legal@veya.coach and said notice(s) to the User shall be forwarded to the email address provided by the User to the Company.

The Receiving Party shall, within fifteen (15) days of their receipt of a Notice of Intent to Commence Arbitration, respond to the aggrieved party. Said response shall include either a) an acceptance of the aggrieved party’s demand OR a counterproposal for resolution of the dispute.

In the event that the Receiving Party does not agree to the Aggrieved Party’s demand or fails to respond to the Aggrieved Party’s Notice of Intent to Commence Litigation within fifteen (15) days of their receipt of same, the aggrieved party may submit their claim for adjudication by the courts of the Republic of Latvia.

Absent a finding of potential prejudice by the tribunal, and to the extent allowed under Latvian Law the matter shall be adjudicated by way of a desk decision and/or remote appearances.

Absent a finding that a party's breach of this Agreement was willful or a result of gross negligence, the tribunal shall not award attorney’s fees, indirect, special,consequential, incidental or exemplary damages. Notwithstanding the foregoing, the tribunal shall award attorney’s fees and costs against a party found to have brought any claim (or counterclaim) that is found to be frivolous or wholly without merit. Also notwithstanding the forgoing, the tribunal shall award attorney’s fees, filing fees, costs and actual damages a) incurred by a party required to answer or litigate a claim within an alternate court or tribunal where it is ultimately determined that such claim(s) come within this scope of this provision OR b) where the filing party failed to comply with their obligation to provide a timely Notice of Intent to Commence Litigation as outlined herein.